The goal is to role-play a customer service encounter with each partner as it if is a real life scenario, with you helping a customer resolve an issue. Go through the steps as if the request arrived to you at the help desk. Go through the steps to resolve the issue. If it is real problem, solve it. Throughout the encounter, make sure to pay attention to your customer service skills, not just the technical skills.
Answering a Customer Service Request Answering customer service requests is an important part of providing excellent customer service. When a customer requests help, the first step is to recognize the customer’s needs and respond with empathy. It is important to